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Retail security across every store on the contract
Officer attendance, patrol coverage and incident logs for stores, car parks and centres — with the incident evidence your retail client's loss prevention team keeps asking for.
Retail security is a volume game. Lots of sites, long trading hours, high staff turnover, and a client who measures you on incident data rather than on patrol counts.
What matters here is that the right officer is at the right store when the doors open, and that every incident is captured well enough to support a loss prevention case or a civil recovery claim.
What SMS-Patrol handles for you
The specific jobs that come up in retail security work.
Store opening cover
See at a glance who has clocked on where, so a missing officer at 08:55 is a phone call rather than an angry client email.
Incident evidence
Photos, descriptions, times and locations captured at the scene, formatted into a report the LP team can use.
High turnover
New officers are added in minutes and need about five minutes of training on the app.
Multi-store rotas
Schedule across a whole estate, with site notes so relief officers know the store rules before they arrive.
Car park and perimeter rounds
Checkpoint scans prove external patrols in centres and retail parks where coverage is regularly queried.
Monthly client reporting
Incident volumes by store, type and time of day — the analysis your client uses to plan their own staffing.
Why operators in this sector choose us
One flat price for the whole company, every feature included, and an app your team can learn in the time it takes to make a cup of tea.
- Fast onboarding for high staff turnover
- Photo-evidenced incident reports
- Attendance visible across the whole estate
- Site notes travel with the shift
- Incident trend reporting by store and type
- Works on the officer's own phone
“Everything is logged, timestamped and stored. No more disputes with clients about what happened.”
Live on your first site today
Setup is included in the price, and we do it with you on a screen share.
Add the site
We set up your client, site and checkpoints together on a call — usually under an hour.
Fit the checkpoints
Stick NFC tags or QR labels on your next visit, or start with GPS points and add tags later.
Invite your team
Officers install the free app and log in. Training takes about five minutes.
Send the first report
By the end of the week you have a report your client can read. That is usually the moment it sells itself.
Retail security — common questions
Yes. Send high-severity incidents to a named client contact automatically as a PDF, and batch the rest into a weekly or monthly pack.
Yes. A centre is simply a site with more checkpoints — malls, service corridors, car park levels and external perimeters — and usually several officers on at once.
Schedule them as a multi-site shift. Arrival, departure and scans are recorded per store, so each location can be reported and billed separately.
You can log the incident with full photo evidence, descriptions and times, then export the report as a PDF to pass to your client or their recovery agent.